Refund and Returns Policy for YrexTechRati

Effective Date: November 22, 2024

At YrexTechRati, we value our customers and aim to provide the best quality products and services. If for any reason you are not fully satisfied with your purchase, this Refund and Returns Policy outlines our terms and procedures for returns, refunds, and exchanges. We want to make your shopping experience as smooth and convenient as possible.

Eligibility for Returns

We accept returns under the following conditions:

  • Return Window: Products must be returned within 30 days of receiving your order.
  • Condition of Items: Items must be unused, undamaged, and in their original packaging. All accessories, manuals, and original parts must be included.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required to process returns.

Non-Returnable Items

The following items cannot be returned, unless they are defective or damaged:

  • Custom or special-order products.
  • Products that have been used, installed, or altered.
  • Clearance, final-sale, or promotional items.
  • Digital products, software, and downloadable content.

Refund Process

Once we receive your returned item, the following steps will be followed:

  1. Inspection: After receiving the returned product, we will inspect it to verify that it meets the eligibility criteria.
  2. Refund Approval: If your return is approved, we will process the refund to your original payment method.
    • Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.
  3. Refund Deductions: Shipping fees are non-refundable unless the return is due to an error on our part, such as sending a defective or incorrect item.

Exchanges

We offer exchanges only for defective, damaged, or incorrectly shipped items. If you would like to request an exchange, please contact us within 7 days of receiving your order.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or our mistake.
  • Prepaid Return Labels: Upon request, we can provide a prepaid return shipping label, and the cost of the return shipping will be deducted from your refund.
  • Trackable Shipping: We recommend using a trackable shipping service when returning items. YrexTechRati is not responsible for items lost or damaged during the return transit.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@yrextechrati.com or call us at 917-743-9324. You may be asked to provide photos of the damaged item to expedite the claims process. We will cover return shipping costs in this case.

How to Initiate a Return or Refund

To initiate a return, exchange, or refund, follow these steps:

  1. Contact Us: Reach out to our Customer Service team by emailing info@yrextechrati.com or by calling 917-743-9324. Provide your order number and reason for the return. If applicable, attach photos of the item to assist with the return process.
  2. Return Approval: Once your return is approved, we will provide instructions on how and where to return your item.
  3. Return Your Item: Securely package the item and include the proof of purchase. Once received, we will process your return or exchange request.

Changes to This Policy

YrexTechRati reserves the right to update this Refund and Returns Policy at any time. Any updates will be reflected on this page with the revised effective date.

Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us at:

Thank you for choosing YrexTechRati. We are here to assist you with any questions or concerns regarding your purchase and ensure your complete satisfaction.

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Refund and Returns Policy for YrexTechRati

Effective Date: November 22, 2024

At YrexTechRati, we are dedicated to providing the highest quality electronic components and parts for all your tech needs. Your satisfaction is our top priority, and we want to ensure you have a positive shopping experience with us. This Refund and Returns Policy outlines the terms and conditions for returning products, requesting refunds, and handling exchanges. Please read carefully to understand the process and your rights.

Eligibility for Returns

We want our customers to be fully satisfied with their purchase. If for any reason you are not happy with the product you received, we offer returns under the following conditions:

  1. Return Window:

    • Products must be returned within 30 days of receiving your order. This allows us to process your return or exchange in a timely manner.

  2. Condition of Items:

    • The item(s) being returned must be unused, undamaged, and in original packaging. The product should be in the same condition as when it was delivered to you.
    • All accessories, manuals, warranty cards, and original packaging must be included in the return. This ensures that the product is in a resellable condition.

  3. Proof of Purchase:

    • A valid receipt, order confirmation, or proof of purchase is required to process returns. Please have your order number ready when initiating the return to speed up the process.

Non-Returnable Items

The following products are non-returnable, unless they are defective or damaged:

  1. Custom or Special-Order Products:

    • Products that are specially made to your specifications cannot be returned. These items are not eligible for refunds or exchanges.

  2. Used or Installed Products:

    • Items that have been used, installed, modified, or altered in any way cannot be returned.

  3. Clearance or Final-Sale Items:

    • Products marked as clearance or final-sale are not eligible for returns or refunds unless defective.

  4. Digital Products or Software:

    • Digital downloads, software licenses, and any downloadable content are non-refundable, unless defective or damaged upon receipt.

Refund Process

At YrexTechRati, we are committed to processing your return in a swift and efficient manner. Once your returned product is received and inspected, we will initiate the refund process:

  1. Inspection of Returned Items:

    • Once we receive your return, we will carefully inspect the product to ensure it meets our return criteria (unused, undamaged, and in original packaging). If the product meets these conditions, your return will be approved.

  2. Refund Approval:

    • If your return is approved, a refund will be processed to your original payment method. Refunds will typically take 5-10 business days to be reflected in your account, depending on your payment provider.

  3. Refund Deductions:

    • Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part, such as sending the wrong product or defective items.

Exchanges

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we will gladly offer an exchange. Please review the following exchange guidelines:

  1. Exchanges for Defective or Incorrect Items:

    • If the item you received is defective, damaged, or incorrect, you may request an exchange within 7 days of receiving the product.
    • Please contact our customer service team immediately via email at info@yrextechrati.com or by phone at 917-743-9324 with details of the issue and your order number.

  2. Process for Exchanges:

    • Once we approve your exchange request, we will provide instructions on how to return the defective or incorrect item and will ship out a replacement as soon as possible.

Return Shipping Costs

As part of our commitment to customer satisfaction, we want to ensure that you understand the responsibilities regarding return shipping costs:

  1. Customer Responsibility:

    • Customers are responsible for return shipping costs, except in cases where the product is defective, damaged, or we made an error in fulfilling the order (e.g., incorrect or faulty products).

  2. Prepaid Return Shipping Labels:

    • In cases where the return is due to our error, we will provide a prepaid return shipping label. Please note that the cost of return shipping will be deducted from your refund if the customer is responsible for the return.

  3. Trackable Shipping:

    • We recommend using a trackable shipping service or purchasing shipping insurance for the return process. YrexTechRati is not responsible for items lost or damaged during return transit.

Damaged or Defective Items

If you receive a damaged or defective item, we understand the inconvenience it may cause. We want to address such issues as quickly as possible:

  1. Contact Us Immediately:

    • Please contact our customer service team at info@yrextechrati.com or call 917-743-9324 within 7 days of receiving your order. Provide your order details, including photos of the damaged or defective item, to expedite the process.

  2. Resolution:

    • Once we have reviewed the issue, we will guide you through the return or exchange process and ensure the issue is resolved promptly.

How to Initiate a Return or Refund

To initiate a return, exchange, or refund request, please follow these steps:

  1. Contact Our Customer Support:

    • Email us at info@yrextechrati.com or call 917-743-9324 with your order number, reason for return, and any supporting photos (if applicable). Our customer service team will guide you through the process.

  2. Approval and Instructions:

    • After we review your return request, we will send you detailed instructions on how to return your item. If your return is approved, you will be issued a return authorization number.

  3. Return Your Item:

    • Package your product securely and include the proof of purchase. Once we receive the returned item, we will process your return and refund.

Changes to This Policy

YrexTechRati reserves the right to update this Refund and Returns Policy at any time. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund, please reach out to us using the contact details below:

We are here to help and ensure that your experience with YrexTechRati is nothing short of excellent. Thank you for choosing us for your tech component needs!