Sales Policy of YrexTechRati

Effective Date: November 22, 2024

Welcome to YrexTechRati! By making a purchase through our website www.yrextechrati.com, you agree to the following terms and conditions. This Sales Policy outlines our pricing, payment methods, order fulfillment, shipping, returns, and more. Please read carefully before placing your order.

1. Pricing

All prices displayed on our website are in USD (United States Dollars) and include any applicable taxes, unless stated otherwise.

  • Price Changes:
    Prices may change based on market conditions, promotions, or fluctuations in currency. YrexTechRati reserves the right to modify the prices of products, discontinue items, or correct errors in product pricing or descriptions at any time, without prior notice.
  • Discounts and Promotions:
    Promotional offers and discounts will be displayed on our website or communicated via email. These discounts are valid only for a limited time, and certain exclusions may apply. Be sure to check terms and conditions for each promotion.

2. Payment Terms

  • Full Payment:
    Full payment is required at the time of order placement. We process all payments securely via trusted third-party processors.
  • Accepted Payment Methods:
    We accept payments through a variety of methods, including:
    • Major credit and debit cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Other payment gateways available during checkout.
  • Payment Security:
    Your payment information is encrypted and securely processed. YrexTechRati does not store any sensitive payment data such as credit card details. All transactions are processed through trusted payment gateways for your protection.

3. Order Fulfillment

  • Processing Time:
    Orders are typically processed within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation:
    You will receive an order confirmation email once your payment has been successfully processed. This email will contain an order summary, and any applicable shipping or tracking information.
  • Order Cancellations:
    We reserve the right to cancel any order in the following circumstances:
    • If the item(s) are out of stock
    • In cases of suspected fraudulent activity or unauthorized transactions
    • Due to errors in pricing or product description
      If your order is canceled, we will notify you promptly and issue a full refund within 7-10 business days (if applicable).

4. Shipping and Delivery

  • Shipping Options:
    YrexTechRati offers multiple shipping options during checkout. Shipping costs are calculated based on the delivery address and package weight. Choose from standard or expedited shipping based on your needs.
  • Delivery Time Estimates:
    • Domestic Orders (within the USA): Typically 3-7 business days depending on your location and chosen shipping method.
    • International Orders: International shipments may take between 10-20 business days due to varying delivery times, customs processing, and destination country regulations.
  • Tracking Information:
    Once your order has been shipped, we will provide a tracking number via email. You can use this tracking number to monitor the status of your delivery.
  • Shipping Delays:
    While we strive to meet delivery estimates, YrexTechRati is not responsible for delays caused by shipping carriers, weather conditions, or customs clearance processes (for international shipments).
  • International Duties and Taxes:
    For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon arrival. These fees are not included in the item price or shipping charges and are payable directly to the local customs authorities.

5. Product Availability

  • Stock Levels:
    While we strive to maintain accurate stock levels, product availability may change based on demand or unforeseen circumstances. We will do our best to fulfill your order promptly.
  • Out of Stock Items:
    In the rare event that an item is out of stock after your order is placed, we will contact you with the following options:
    • Offer a suitable replacement product of equal or greater value
    • Provide a full refund for the unavailable item
  • Backorders:
    If a backordered item becomes available, we will ship it to you as soon as possible. You will be notified via email about the estimated shipping timeline.

6. Returns and Refunds

At YrexTechRati, customer satisfaction is our priority. We offer a hassle-free return process under the following conditions:

  • Return Eligibility:
    Returns are accepted within 30 days of receiving your order, provided the product is unused, unopened, and in its original condition.
  • Return Process:
    To initiate a return, please contact us at info@yrextechrati.com with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and detailed instructions.
  • Refunds:
    Once we receive and inspect your returned product, we will process a refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account.
  • Return Shipping:
    The customer is responsible for the return shipping costs, unless the product is defective, damaged, or not as described.

7. Customer Support

We are here to assist you with any questions or concerns you may have regarding our products or services.

  • Customer Service Email:
    For inquiries, order support, or returns, please contact us at info@yrextechrati.com.
  • Phone Support:
    You can also reach our support team at 917-743-9324. Our office hours are Monday to Friday, 9:00 AM – 6:00 PM EST.
  • Product Support:
    If you need technical assistance or have questions about a specific product, we are happy to help. Our experienced team is ready to provide guidance on installation, compatibility, and more.

8. Contact Information

For any additional questions or concerns, feel free to reach out to us:

Thank you for choosing YrexTechRati for your electronic component needs. We are committed to providing high-quality products, efficient service, and excellent customer support. We appreciate your business and look forward to serving you!